Online Ordering & Menu
Orders that land on a screen in the kitchen instead of being transcribed off WhatsApp by someone during the dinner rush.
A restaurant taking orders on WhatsApp has a staffing problem, not a technology problem. At eight in the evening one person is reading messages, repeating addresses back, retyping items onto a slip, and getting one of them wrong. The order that goes out incorrectly costs the food, the rider and the customer.
What gets built is scoped to your service: a menu customers can read on a phone, a cart that captures the whole order and the address once, and the order appearing where the kitchen can see it. The aim is not to replace phone orders — those will continue — but to take the straightforward ones out of a human's hands at the busiest hour of the day.
What it fixes
- Orders taken on WhatsApp and retyped by hand, with mistakes concentrated in the busiest hour
- Addresses captured in fragments over several messages, then read out again to the rider
- A menu sent as a photograph that is unreadable on a phone and out of date on price
- Items that have run out still being ordered, because the kitchen's reality is not on the menu
- No record of what a customer ordered last time, and no way to see what sells on a Friday
- Delivery aggregator commission on every order, including the regulars who would happily order direct
What gets built
A starting point, not a fixed list. The build is scoped to your own process before anything is written.
Mobile menu
Categories, items, options and prices that load quickly on a phone, with a QR code version for tables that is the same menu rather than a separate one to maintain.
Cart and checkout
Item options, quantities, special instructions, the delivery address and the phone number captured once, in the customer's own words.
Kitchen order view
New orders appearing on a screen or printing in the kitchen with an audible alert, moving through preparing, ready and dispatched.
Availability control
Items switched off in a tap when they run out, and timed availability so the breakfast menu is not orderable at midnight.
Delivery zones and charges
Areas you actually deliver to, with their own charges and minimum orders, so an out-of-range order is declined before the kitchen starts cooking.
Sales reporting
Orders by hour, day and item, which is the view that decides staffing and tells you which menu items are not earning their place.
Who this is for
Single restaurants, cafes, bakeries and small chains already taking a meaningful number of orders by phone or WhatsApp, and dine-in venues that want a QR menu they control. The case is strongest when aggregator commission on repeat customers has become a visible number. It is not for a new outlet with few daily orders — WhatsApp handles that, and a quiet ordering page just adds work. It also does not bring customers; direct ordering works for people who already know you.
Questions
Will this replace Foodpanda?
Not for discovery. Aggregators bring customers who have never heard of you, and that is worth the commission. What direct ordering does is take your repeat customers off the commission, which is usually where the saving is. Most restaurants should run both and push regulars towards ordering direct.
Can we take online payment, or is it cash on delivery?
Both are possible. COD needs nothing beyond the build. Online payment needs JazzCash, Easypaisa or a card gateway, each with your own merchant account, their approval and their fees per order — which on a small food order is a noticeable percentage. We scope it separately and will tell you if it is not worth it at your average ticket.
Our staff are not comfortable with software during a rush.
That is the thing most likely to make it fail, so it should shape the build. The kitchen screen needs to do very little: see the order, accept it, mark it ready. If it needs training beyond a few minutes it has been designed wrong, and it will be abandoned in the first busy week.
Tell us how your restaurant runs.
We scope it first — what it takes, how long, what it costs. No obligation.