Mobile Shop System
IMEI on every handset, repair jobs that cannot be lost, and used-phone purchases recorded properly.
A mobile shop is three businesses sharing one counter. New and used handsets are high-value items that have to be tracked one by one, by IMEI. Accessories are hundreds of low-value lines moving constantly. And repairs mean holding a customer's own phone on your premises, sometimes for days, with a promise attached to it.
Each of those needs different handling, and that is what gets scoped. A shop selling only new sets on company rates has little in common with one buying, refurbishing and reselling used handsets, and the purchase and warranty parts of the build change completely between them.
What it fixes
- Handsets tracked as a quantity rather than by IMEI, so a specific set cannot be traced to its purchase, its warranty or its buyer
- Used phones bought over the counter with the seller's details on a slip — exactly the record you need if a set turns out to be stolen
- Repair jobs where the customer's handset is held with nothing written down about its condition, the fault, the quoted charge or the promised date
- Warranty and replacement claims sent to the distributor untracked, so a set sitting with them for two months is simply forgotten
- Handset purchase rates moving week to week, so margin is assumed rather than known per set
- Accessories, easyload and mobile account float mixed into one drawer, making the day's cash impossible to reconcile
What gets built
A starting point, not a fixed list. The build is scoped to your own process before anything is written.
IMEI-level handset tracking
Each set recorded individually from purchase to sale with its IMEI, purchase rate, warranty and buyer, so any question about a specific handset has one answer.
Used-phone purchase and exchange
Buying from the public with the seller's identity and the set's condition recorded, exchange value applied against a new sale, and refurbishment cost added to the set before resale.
Repair job cards
A card per handset taken in: reported fault, visible condition, estimate, promised date and status, with a printed slip for the customer and a clear record for you.
Warranty and claim tracking
Claims sent to the distributor or service centre logged against the IMEI with dates, so what is pending with whom is visible rather than recalled.
Accessory counter
Fast billing for cases, glass, cables and chargers, with stock that reflects the hundreds of small lines a mobile shop actually turns over.
Per-set margin
Profit calculated on the individual handset including exchange allowance and repair cost, instead of an average that hides the sets you lost money on.
Who this is for
Mobile shops that sell handsets rather than only accessories, especially those also buying used sets or running a repair bench, where the counter can no longer be controlled from memory. One shop to a few branches is the useful range. It is not worth it for an accessories-only kiosk, where a straightforward retail counter is enough, and it is not aimed at a large distributor pushing stock to dealers — that is a wholesale and claims build.
Questions
Can it check whether an IMEI is approved or blocked?
We record and validate the IMEI you enter, and can store its status as your staff confirm it. We will not claim an automatic live lookup, because that depends on an official interface being open to private businesses and we are not going to promise access we have not verified. Treat verification as your staff's step, with the system keeping the record.
Should we store customers' phone passwords on the repair card?
Only where the repair genuinely needs it, and then it should be restricted to the technician and cleared once the job is closed. Holding unlock codes for every phone that has passed through your shop is a liability, not a convenience. We would rather design that deliberately than store it by default.
How do we handle a used set we bought that turns out to be stolen?
Software cannot prevent that. What it can do is make sure you hold the seller's recorded details, the date, the IMEI and the condition, which is the difference between a cooperative shopkeeper and a suspect. Build the habit of recording the purchase properly and the system is useful; skip it and no feature saves you.
Tell us how your shop runs.
We scope it first — what it takes, how long, what it costs. No obligation.