Lab Management
A sample that cannot be mixed up, and a verified report the patient can collect without waiting at the counter.
A diagnostic lab has one failure that matters more than all the others: the wrong result against the right name. Everything in between — the collection counter, the tube label, the bench, the analyser, the pathologist's signature and the report handed over — is a chain, and a lab system earns its place by making each link traceable rather than by producing a prettier report.
What gets built is scoped to your test catalogue and your sample flow. A single lab with a few analysers, a lab with collection points feeding one main facility, and a lab that sends a share of its tests out to a bigger reference lab are three different builds, and the referral and rate structure is where that shows most.
What it fixes
- Samples labelled by hand, which is where a mix-up becomes possible and sometimes unnoticed
- Results copied from the analyser printout into the report by hand, with the transcription error nobody catches
- Reference ranges that differ by age and sex applied inconsistently, so an abnormal value is not flagged as abnormal
- Reports released before the pathologist has actually seen them, because the queue was long
- Tests sent out to a reference lab with no tracking, so the patient is told to wait without anyone knowing for what
- Different rates for walk-ins, panels, collection centres and referring doctors, applied from a printed rate list and memory
What gets built
A starting point, not a fixed list. The build is scoped to your own process before anything is written.
Test catalogue and rates
Tests, profiles and panels with their own sample type and turnaround, and separate rate lists for walk-in, panel, collection centre and referral, applied automatically at registration.
Barcoded sample tracking
A printed barcode label at collection carried through to the bench, so a tube is identified by scanning rather than by reading handwriting.
Result entry and reference ranges
Entry against age and sex-specific ranges with out-of-range values flagged, whether the value comes from a machine or is entered at the bench.
Verification before release
A result cannot be released until it is verified by the authorised person, with the verification recorded. This is the control the whole lab depends on.
Report delivery
Printed collection plus digital delivery, so patients stop phoning the counter. The delivery channel is scoped with you, because each option carries its own cost and its own privacy question.
Outsourced and referral tests
Tests sent to a reference lab tracked with the date sent and expected return, and doctor or centre-wise referral volumes recorded for the commission and rate discussion you are already having.
Who this is for
Diagnostic labs and collection centres where the daily sample count has made register-based tracking risky, from a single lab with a few hundred tests a day up to a small network with collection points. It is also relevant where an accreditation body has started asking for traceability you cannot show. It is not worth it for a small lab running a handful of tests a day, and it is not a replacement for the lab's own quality discipline — the software records that samples and verification were handled correctly; it does not make them so.
Questions
Can it read results directly from our analysers?
Sometimes. Many analysers support a standard interface and can be read; some older or closed units cannot, and a few vendors will not share what is needed. Send us the exact make and model of every machine and we will confirm which ones can be connected before any of it is quoted. Where a machine cannot be read, the result stays a manual entry and we would rather you knew that in advance.
Can reports go to the patient on WhatsApp?
Technically yes, through the WhatsApp Business API, and it is popular. Two cautions. It is separate work with its own approval and per-message cost, and a medical report sent to a phone number is sensitive — the number must be verified at registration and the sending must be logged. Worth deciding deliberately rather than switching on because it is convenient.
Will this get us accreditation?
No. It can supply the traceability, verification trail and records an assessor asks for, which removes a large part of the paperwork burden. The rest — your procedures, your quality control runs, your staff competence — is yours, and no software substitutes for it.
Tell us how your lab runs.
We scope it first — what it takes, how long, what it costs. No obligation.